Hotel industry
Inducing the feeling of being a special guest in a not so expensive but completely luxurious hotel.
In the hotel industry, more sales are possible not only through the establishment of expensive hotels but also by creating a luxury and comfortable experience for guests. Successful hotels create a sense of being special in a completely luxurious environment by paying attention to various aspects of guests’ comfort and needs. In the following, we will discuss some of these aspects:
1. Attention to all aspects of the guest's well-being
The first step in creating a sense of luxury is to provide all aspects of comfort for the guest. From the quality of the bed and room facilities to the room service and food provided, everything should be in such a way that the guests feel comfortable and fully satisfied. Providing facilities such as spa, gym, swimming pool and massage services can help to enhance this feeling.
2. Observance of utmost courtesy and respect
One of the key factors in the luxury experience is the professional and courteous behavior of the hotel staff. It is very important to train the staff to treat the guests politely and respectfully, from the moment they arrive until they leave. This behavior should not only include face-to-face interaction but also phone calls and online communication.
3. Special attention to each customer
Every guest should feel special and unique. Providing personalized services, such as paying attention to the special interests and needs of each guest, can strengthen this feeling. For example, remembering the guest’s name, providing special facilities for special occasions and paying attention to small details in the stay can create a unique experience for them.
4. Survey of the guest after the end of the stay
One of the best ways to improve services and increase guest satisfaction is to survey them after the end of their stay. These surveys can help hotel management to identify the strengths and weaknesses of their services and take steps to improve them. Also, this action shows that the hotel cares about the guests’ opinions and feedback and is always trying to provide better services.
5. Scheduling to meet customer needs
Accurate planning and timing to meet guests’ needs plays an important role in creating a sense of luxury. This includes providing services on time and without delay, providing the required facilities and services at the right time and perfect coordination between different departments of the hotel to provide a perfect experience to the guests.
and finally
Creating a sense of luxury in the hotel industry is not possible only through high costs and the establishment of expensive hotels. The satisfaction of a guest when he leaves your hotel is the only guarantee for this person to re-enter your hotel complex. So pay attention to the details and all the principles implement it Whalesales helps you to measure and monitor this guest satisfaction at the highest level and to identify and fix all the obstacles and problems of your collection.
